We stand behind the quality of every Active Culture product. If something isn’t right, we’ll make it right.

🔁 Eligible Returns

Returns or replacements are only accepted if your item:

• Arrives damaged

• Has a manufacturing defect

• Is significantly different from what you ordered

If your item meets any of the above conditions, you must contact us within 30 days of delivery to be eligible for a replacement or refund.

📸 How to Request a Return or Replacement
To get started, please email us at activeculturebrand@gmail.com with:

• Your order number

• A brief description of the issue

• Clear photos showing the problem

Our team will review your request and respond within 1–2 business days.

🚫 Non-Returnable Items
Please note that we do not accept returns or offer refunds for:

• Incorrect sizing (please review our sizing chart before ordering)

• Change of mind or personal preference
   

We’re a small brand focused on delivering quality and care—thanks for understanding and supporting what we do.